Returns

Returns & Refunds

If you are not entirely satisfied with your purchase, we are here to help. You have 14 calendar days to instruct us you would like to return an item and a further 14 days in which to return it.

To be eligible for a return, your item and its packaging must be unused and in the exact same condition that you received it. THIS DOES NOT COVER MADE TO ORDER ITEMS. Your item must also be in the original packaging, which must also be returned in the same condition you received it. Please utilise the box the item was sent in or we can send a replacement at cost. Items returned with the packaging not in the condition as received will be subject to a 20% handling charge without exception.

Your returned item(s) needs to have the invoice or proof of purchase and a returns form (see below) or description of your requirements and contact information.

Returns from outside the European Union (EU).

All returns sent from outside of the EU must be marked as a return or the sender will be liable for the import duty of the goods back to UK

Refunds

Once we receive your item(s), we will inspect and notify you that we have received your returned item.

We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment - this is non-negotiable. You will receive the credit within a short period, depending on your card issuer's policies.

Returns Shipping

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Please ensure all items are returned with either a returns form or cover letter. If we don't know who sent the item we can't refund/replace.

Please contact Vulcan Racing for returns address